Please read before you contact us...

What does "Pre-order" mean?

"Pre-order" means that the item isn't available right away. This means that you are securing your order of this item before it is available, and you will be among the first to get your item when it comes into stock. 

Pre-order items are exempt from standard shipping times, especially at Christmas. We cannot guarantee a pre-Christmas delivery if your order contains a pre-order item.

Although we always try to provide the most accurate dispatch dates, pre-order product releases may sometimes get pushed back due to unforeseen manufacturer or shipment delays. We sincerely apologise for any inconvenience caused by these changes that can occur in the release schedule. 


Do you ship worldwide?

Yes, to over 180 countries. When you fill out your address in the checkout section of the website, you will see a list of countries. If your country is listed, we will ship to you. 


How much does postage cost?

The shipping cost is calculated after you enter your address into the checkout. This is done before payment, so you can check the cost before you buy.

If you live outside of the UK, please note that additional Customs/Duty charges may be incurred when the goods enters your country. These vary depending on your location. By purchasing from our store you accept the responsibility to pay any such charges. 

How long will it take for me to receive my order?

That depends on your shipping location. We currently ship items from the UK, so delivery estimations from the date of dispatch are: 

UK: 1-3 business days
USA: 5-10 business days
Mainland Europe: 7-14 business days
Canada, Australia, NZ: 14-21 business days
Rest of World: 18-30 business days 

(Business days do not include weekends or public holidays)

Please allow between 1-3 business days for your order to process after you've placed your order. During busy times (e.g. the Christmas period), it may take us up to 10 business days to process orders before dispatch. When your order has dispatched, you will receive a shipment confirmation to let you know it's on the way. 

If you purchased a tracked shipping method, your tracking number will be included with your shipment confirmation. 


Why have I not received any email updates?

This may be due to not entering your email address correctly when completing the checkout process. If you want to receive email notifications about your order, please contact us and a member of our team can update your email address for you. 

Can I change my delivery address after I make an order?

If you get in contact with us within a few hours of your order being placed, a member of our team may be able to make that change in time.

However, if the order has already processed through to our warehouse team or been dispatched, we cannot make changes to an address. When placing an order, please make sure your address is correct! 

My delivery is taking longer than expected. 

All orders get shipped out shortly after your order is placed. If it hasn't arrived within the expected delivery window, there may be problems with the delivery, such as an error in the shipping address, Customs checks taking longer than usual, or something else.

If you contact us below with your order number, we can look into this further.  


Didn't find the answer you were looking for?

To contact us, click the button below with your order number, and a member of our Support Team will help you out!

Vidglo Ltd
Unit 31 Whieldon Road Industrial Estate
Whieldon Road
Stoke on Trent
United Kingdom

How about a free gift?